What is Qitaf?
Qitaf is a free point based loyalty program, where points are collected based on:- Subscription to ALJAWAL and ALHATIF services
- Usage
- Timely payment of service bills
- Subscription to other services
What can I do with my points?
You can redeem your points for services from STC or for vouchers that can be used with many Qitaf program partners.Redeeming for services from STC:
You can exchange earned points for several services, such as free ALHATIF minutes or free SMS messages and many more.Redeeming points for vouchers:
You can also exchange 500 points for a SR100 voucher (limit 3 per month). This voucher can be used at 22 partners with more than 1900 stores throughout the Kingdom.How can I make use of my points?
The free STC services and vouchers can be ordered by calling 902/907, visiting a customer service office or visit Khadamati (STC Online) www.stc.com.saHow can I subscribe?
Subscription to Qitaf is easy and can be done by:ALHATIF and ALJAWAL Customers:
- Contacting customer service at 907 for ALHATIF customers or 902 for ALJAWAL customers
- Visiting one of our customer service offices
- Visiting our website at www.stc.com.sa
- Send an SMS containing the code 1818 to 902 for ALJAWAL
- customers
- Send an SMS containing the the code 201 to 902
- Contacting customer service at 902 for SAWA customers
- Contacting 1515 for Lana customers
- Press *200# then Press the dial button
How can I accumulate points?
ALHATIF and ALJAWAL Customers:
Collection Method | Points Collected |
ALJAWAL and ALHATIF subscription fees | 12 |
Usage | 1 point per SR10 spend |
Additional services fees | 1 point per SR10 spent |
New service installation | 3 |
Timely bill payment | 6 |
Subscription to Qitaf | 20 (One time only) |
Credit Control Service | 1 point per SR10 spent |
SAWA and LANA Customers:
Collection Method | Points Collected |
Subscription to Qitaf | 30 |
Recharge | 1 point per SR10 spent |
Service period | 6 points per month |
How can I check my account balance?
ALJAWAL Customers:• Press *902# then press the dial button.
• Call customer service at 902 for ALJAWAL or
907 for ALHATIF.
• Send an SMS with the number 1860 to 902 and you
will receive a reply with the Qitaf account balance.
SAWA and LANA Customers:
• Press *200# then press the dial button.
• Send an SMS containing the number 202 to 902 and you
will receive a reply with the Qitaf account balance.
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