Facebook has a great notification system that send you Email and SMS notifications when your friends post any updates on the Facebook. However sometime these notification might annoy you because they could be up to 50/day when you have a bunch of friends on Facebook. It is easy to stop these notifications whether they are Email notifications or SMS notifications from your Facebook account setting. It is explained well here.
However when it comes to SMS notifications charged by Mobile Network Providers its not that simple. I have experienced it. I subscribed to Facebook SMS notifications on my STC prepaid Sim and after I find a lot of SMS in my mobile I turned it off from Facebook Account setting.
Then I got satisfied that now I will not be disturbed by these boring messages. But it was surprising for me when STC deducted 3 Saudi Riyal from my mobile balance next week.
You are still registered to STC Facebook sms service.I thought probably STC didn't update their computers right now so I was charged. But STC kept deducting 3SR every week for the next two months. I was very busy those days so I didn't bother taking any action against it. Few times I tried to contact STC customer help line at 902 to let them solve this issue but due to long waiting time from STC customer service to respond, this matter never resolved.
However when STC deducted 3SR again last night It annoyed me and I thought even I have to wait for half an hour I must contact the help line. I dialed 902, then pressed 2 for English, then 3 for technical support and then 9 to speak to their agent. After 10 min STC customer support guy responded and I told him the issue. Because most of these guys are native Arabic speakers so it is a little hard to explain them in English. That's why it took me few minutes to make him understand. Once he understood he told me a simple solution
Send an SMS containing letter U (capital) to 86677 and your subscription will be cancelled immediately.
After doing that I have received 3 to 4 messages from STC about cancellation of STC Facebook Subscription. Users of other companies like Mobily and Zain can also try the same procedure for cancelling Mobile Facebook Subscription or Zain Facebook Subscription and stop receiving sms and stop bearing unnecessary charges.
Its helpful
ReplyDeleteYasir bhai, beleive me. Your solution didnt work. I have been trying for a month to deactivate this F*** service. I sent "U" to 86677. One time, 2-times, 3-times. no use.
ReplyDeleteThen I sent "UF" to 86677. but still didnt get any response.
Hyderabadi brother.
ReplyDeleteDo you have STC sim or Mobily?
It Looks like i am reading my story. Believe me same thing happen to me and i try to call 902 but in vain but now with the this article i manage to unsubscribe my service. thanks buddy.
ReplyDeletei have already done that last 27 december 2011 (tuesday), but still got deducted of 3 Saudi Riyals the thursday after that. i thought it was the last. but to my frustration, i still got deducted of another 3 SR last week (5 january) and yesterday (12 january).
ReplyDeleteit's friday the 13th today and i hope i will be lucky enough. i called 902 and was able to talk to abdulaziz of dammam who was so helpful and courteous all throughout the conversation. he told me that sending U to 86677 cancels the facebook sms notification service but he is wondering why there are no records that i have done such previously. anyhow, he cancelled it for me using their system. so waiting for 14 minutes while on queue and another 11 minutes cancelling this facebook service as well as answering some my other queries is very worthwhile!
so if you want to cancel this unjust charges, better call 902 instead of doing the sms thing.
- em-ey of fayha water
i have already done that last 27 december 2011 (tuesday), but still got deducted of 3 Saudi Riyals the thursday after that. i thought it was the last. but to my frustration, i still got deducted of another 3 SR last week (5 january) and yesterday (12 january).
ReplyDeleteit's friday the 13th today and i hope i will be lucky enough. i called 902 and was able to talk to abdulaziz of dammam who was so helpful and courteous all throughout the conversation. he told me that sending U to 86677 cancels the facebook sms notification service but he is wondering why there are no records that i have done such previously. anyhow, he cancelled it for me using their system. so waiting for 14 minutes while on queue and another 11 minutes cancelling this facebook service as well as answering some my other queries is very worthwhile!
so if you want to cancel this unjust charges, better call 902 instead of doing the sms thing.
- em-ey of fayha water
i have already done that last 27 december 2011 (tuesday), but still got deducted of 3 Saudi Riyals the thursday after that. i thought it was the last. but to my frustration, i still got deducted of another 3 SR last week (5 january) and yesterday (12 january).
ReplyDeleteit's friday the 13th today and i hope i will be lucky enough. i called 902 and was able to talk to abdulaziz of dammam who was so helpful and courteous all throughout the conversation. he told me that sending U to 86677 cancels the facebook sms notification service but he is wondering why there are no records that i have done such previously. anyhow, he cancelled it for me using their system. so waiting for 14 minutes while on queue and another 11 minutes cancelling this facebook service as well as answering some my other queries is very worthwhile!
so if you want to cancel this unjust charges, better call 902 instead of doing the sms thing.
- em-ey of fayha water
i have already done that last 27 december 2011 (tuesday), but still got deducted of 3 Saudi Riyals the thursday after that. i thought it was the last. but to my frustration, i still got deducted of another 3 SR last week (5 january) and yesterday (12 january).
ReplyDeleteit's friday the 13th today and i hope i will be lucky enough. i called 902 and was able to talk to abdulaziz of dammam who was so helpful and courteous all throughout the conversation. he told me that sending U to 86677 cancels the facebook sms notification service but he is wondering why there are no records that i have done such previously. anyhow, he cancelled it for me using their system. so waiting for 14 minutes while on queue and another 11 minutes cancelling this facebook service as well as answering some my other queries is very worthwhile!
so if you want to cancel this unjust charges, better call 902 instead of doing the sms thing.
- em-ey of fayha water
i have done the same thing by sending an sms of U to 86677 last 27 december 2011 (tuesday) and was able to get the confirmation right after. but to my surprise, my thursday fright still came, i still got charged of another SAR 3.00 last 29 december 2011. i thought that it would be the last since i cancelled the service by mid-week. but to my absolute disappointment, there were 2 more frustrating charges last 5 january 2011 and 12 january 2011 respectively.
ReplyDeletetoday is friday the 13th, and i hope i can call it my lucky day. i called 902 and was able to talk to abdulaziz of dammam and told him my concern. he said that according to their system, my facebook sms notification has never been cancelled. though he confirmed that sending U to 86677 cancels the service. but nevertheless, he offered to manually cancel the service should i wish to. he was so helpful and very courteous all throughout the conversation. and i commend him for that (paging stc customer care)!
waiting for 14 minutes on queue and talking with him for 11 minutes resolving my concern as well as answering my other stc-related queries was very worthwhile and fruitful! hopefully, there will be no more charges this thursday to come.