STC Qitaf Program and its Benifits

What is Qitaf?

Qitaf is a free point based loyalty program, where points are collected based on:

• Subscription to ALJAWAL and ALHATIF services
• Usage
• Timely payment of service bills
• Subscription to other services

What can I do with my points?

You can redeem your points for services from STC or for vouchers that can be used with many Qitaf program partners.

Redeeming for services from STC:

You can exchange earned points for several services, such as free ALHATIF minutes or free SMS messages and many more.

Redeeming points for vouchers:

You can also exchange 500 points for a SR100 voucher (limit 3 per month). This voucher can be used at 22 partners with more than 1900 stores throughout the Kingdom.

How can I make use of my points?

The free STC services and vouchers can be ordered by calling 902/907, visiting a customer service office or visit Khadamati (STC Online) www.stc.com.sa

How can I subscribe?

Subscription to Qitaf is easy and can be done by:

ALHATIF and ALJAWAL Customers:

• Contacting customer service at 907 for ALHATIF customers or 902 for ALJAWAL customers
• Visiting one of our customer service offices
• Visiting our website at www.stc.com.sa
• Send an SMS containing the code 1818 to 902 for ALJAWAL
• customers

SAWA and LANA Customers:

• Send an SMS containing the the code 201 to 902
• Contacting customer service at 902 for SAWA customers
• Contacting 1515 for Lana customers
• Press *200# then Press the dial button

How can I accumulate points?

ALHATIF and ALJAWAL Customers:

Collection Method	Points Collected
ALJAWAL and ALHATIF subscription fees	12
Usage	1 point per SR10 spend
Additional services fees	1 point per SR10 spent
New service installation	3
Timely bill payment	6
Subscription to Qitaf	20 (One time only)
Credit Control Service	1 point per SR10 spent

SAWA and LANA Customers:

Collection Method	Points Collected
Subscription to Qitaf	30
Recharge	1 point per SR10 spent
Service period	6 points per month

How can I check my account balance?

ALJAWAL Customers:
• Press *902# then press the dial button.
• Call customer service at 902 for ALJAWAL or
907 for ALHATIF.
• Send an SMS with the number 1860 to 902 and you
will receive a reply with the Qitaf account balance.

SAWA and LANA Customers:
• Press *200# then press the dial button.
• Send an SMS containing the number 202 to 902 and you
will receive a reply with the Qitaf account balance.